At FootJoy Shop, we’re committed to delivering premium golf apparel and accessories with the same precision and care you bring to your game. Our shipping and returns policies are designed to provide clarity and convenience for our global community of golf enthusiasts.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL or FedEx):
– Delivery time: 10-15 business days after shipment
– Flat rate: $12.95 USD
– Recommended for time-sensitive orders

Free Shipping (EMS):
– Delivery time: 15-25 business days after shipment
– Available for orders over $50 USD
– Economical option for non-urgent deliveries

Note: Delivery times are estimates and may vary based on destination and customs processing. Some remote regions in Asia and other areas may have extended delivery times or additional restrictions.

Returns & Exchanges

We want you to be completely satisfied with your FootJoy purchase. If any item doesn’t meet your expectations, our straightforward return process makes it easy.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition Requirements: Items must be unworn, unwashed, and in original packaging with all tags attached
  • Processing Time: 5-7 business days after we receive your return

How to Return an Item

  1. Initiate Your Return:
    Email our customer service team at [email protected] with:
    • Subject: “Return/Exchange Request – Order #[Your Order Number]”
    • Product name and size/color
    • Reason for return/exchange
    • Your preferred resolution (refund or exchange details)
  2. Package Your Items:
    Securely repackage in original packaging with all tags attached. Include a copy of your order confirmation.
  3. Ship Your Return:
    Send to:
    FootJoy Shop Returns
    4784 Augusta Park
    Scott Depot, US 25560
    Note: Return shipping is the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping method.

Refund Information

  • Timing: Processed within 5-7 business days after we receive your return
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Refunds: May take 10-14 business days to process

Exchange Process

Follow the standard return process above, clearly indicating in your email which item you’d like to exchange for. You’ll be responsible for any price differences and additional shipping costs.

Non-Returnable Items

To maintain our high quality standards, these items cannot be returned:

  • Custom or personalized golf gear (including monogrammed items)
  • Clearance merchandise (marked as “Final Sale”)
  • Used or damaged products (not in original condition)
  • Golf shoes with visible wear or cleat marks
  • Intimate apparel (base layers, socks)

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect
  3. We’ll arrange a prepaid return label if needed
  4. Receive a full refund or replacement (your choice)

International Returns

For our global customers (excluding some Asian and remote regions):

  • You are responsible for all return shipping costs and customs fees
  • Mark packages as “Returned Goods” to avoid customs charges
  • International refunds may take 10-14 business days

Our Commitment to You

At FootJoy Shop, we stand behind our premium golf apparel with the same commitment to excellence we bring to the course. Whether you’re selecting your next pair of golf gloves, outerwear, or spikeless shoes, we’re dedicated to your complete satisfaction.

Have questions about our policies? Contact our team:
Email: [email protected]
Mail: FootJoy Shop, 4784 Augusta Park, Scott Depot, US 25560